1. After confirming the customer's successful payment, WeWell will send a medical examination confirmation letter to the customer by email within two working days. Please check email and junk mail.

2. The medical examination confirmation letter will not be reissued, please print this letter and keep it in a safe place.

3. The serial number of the medical examination confirmation letter is unique and can only be redeemed once. Once redeemed, it cannot be reused.

4. The validity period of the medical examination confirmation letter is 6 months, and the customer must use the relevant examination within 6 months (from the date of confirmation of payment), and it will be invalid after the deadline.

5. All medical examination plans need to make an appointment with the designated clinic based on the information listed on the confirmation letter.

6. Please reserve advanced booking time at least 2 weeks through WhatsApp number 6011 8607.

7. The customer must show it to the medical examination center on the day of the medical examination ID card and submit a printed copy of the confirmation letter to confirm your identity.

8. The medical examination report is generally issued within seven to ten working days after the physical examination. Clients can arrange with the clinic to receive the medical examination report.

9. Once the order is confirmed, there is no refund or transfer or change service location and booking date.

10. All physical examinations are general surveys and preventive in nature, not for medical diagnosis or treatment purposes.

11. Of The ClinicService time onlyFor reference, subject to change without notice. If necessary, please check with the clinic when you make an appointment.

12. In case of any dispute, WeWell reserves the right of final decision.